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SATEX — On-Demand IV Therapy

Satex connects patients, doctors and nurses for on-demand, at-home IV therapy.

Role
Senior UX/UI Designer
Year
2026
Scope
Full Product Design (Strategy, Mobile Apps, Design System, Prototyping, Testing)
Deliverables
2 Mobile Apps (Patient App, Dual-Role Provider/Nurse App), Web Admin
Tablet mockup of an on-demand IV therapy product, displayed on a dark chair

Project Overview

Satex connects patients, doctors and nurses for on-demand, at-home IV therapy. Before this project, the whole business ran on phone calls, spreadsheets and WhatsApp — which meant slow approvals, messy dispatching, and patients with no real way to trust who was showing up at their door.

SATEX hydration treatment screen on a blue background

Challenge

The mobile IV therapy industry relies on fragmented operations: phone bookings, manual spreadsheet scheduling, and loose WhatsApp coordination. This creates severe operational bottlenecks, approval delays, poor dispatching, and a lack of patient trust.

Solution

We designed a unified ecosystem connecting a Patient App, a dual-role Clinician App, and an Admin Dashboard. This centralized platform gives operators full visibility — speeding up approvals, streamlining dispatch, and enabling effortless bookings.

SATEX visit and treatment interface collage
SATEX visual direction: Warm. Professional. Human.SATEX order screen shown on a phone held in a hand
step 1

Research

1.1. Business Strategy

To align business goals, user needs, and regulatory requirements, we ran stakeholder workshops and mapped the product framework before starting visual design.

1.2. User Research

I mapped the needs and responsibilities of three core user groups. Key Insight: Each role requires a distinct workflow, information hierarchy, and permission level.

step 2

Ideation

2.1. Roles and Hierarchy

Healthcare workflows demand strict adherence to legal authority tiers. We mapped key medical roles into the platform architecture.

2.2. Flow Mapping

I designed and documented 16 core operational flows (booking, matching, approvals, dispatch, payments, and cancellations) before moving into UI design. This allowed engineering and founders to validate core business logic early, when adjustments were easy to make.

step 3

Design

3.1. Patient App

Open catalog access without forced upfront sign-in. Authentication and health intake trigger only at treatment selection to prevent drop-off.

SATEX patient app screen 1 of 8
SATEX patient app screen 2 of 8
SATEX patient app screen 3 of 8
SATEX patient app screen 4 of 8
SATEX patient app screen 5 of 8
SATEX patient app screen 6 of 8
SATEX patient app screen 7 of 8
SATEX patient app screen 8 of 8

3.2. Provider App / Doctor & Nurse Interface

SATEX doctor and nurse app screen 1 of 8
SATEX doctor and nurse app screen 2 of 8
SATEX doctor and nurse app screen 3 of 8
SATEX doctor and nurse app screen 4 of 8
SATEX doctor and nurse app screen 5 of 8
SATEX doctor and nurse app screen 6 of 8
SATEX doctor and nurse app screen 7 of 8
SATEX doctor and nurse app screen 8 of 8

3.3. Design System

We built a componentized, Auto Layout-driven UI library that maintained visual consistency across 700+ screens and three products without visual drift.

step 4

Impact

Impact

Designed the MVP for a multi-role healthcare platform: — 700+ production-ready screens across 2 native apps and 1 web dashboard — 16 core operational flows mapped — 1 scalable design system supporting 3 user roles

Reflection

What I took away from this project is how much edge cases matter in healthcare — no nurse available, a cancellation mid-route, a request that just sits there. A missed step here isn't a bad experience, it's a missed treatment. That's pushed me to think through every scenario in detail, not just the main flow.